Prefer metrics such as time-to-first-value, activation completion, and retained usage in the critical moment. These move quickly, give direction, and predict ultimate outcomes. Resist dashboard noise like raw tickets closed or lines of code, which often drift away from the customer’s reality and strategic intent.
Track each key result with a target, current value, weekly delta, and confidence score. Annotate significant experiments or releases to explain movement. During sprint review, scan deltas first, then stories, so conversation centers on progress toward outcomes and the next bet rather than the prettiest demo.
Begin with the data, not opinions. Ask what surprised us, what hypotheses held, and what we will stop, start, or continue to improve the next delta. Grounding process discussions in outcome evidence prevents ornamental changes and focuses energy on behaviors that actually move the intended signals.
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